John and I have been to Thai Basil many times previously, but hadn't eaten there in a year. Apparently, a lot can change in a year.
This small Thai restaurant is squeezed into a strip mall across the street from a Walmart and a pretty good Italian pizza joint named Panini's. A year ago, the service was good, the food was reasonable and served pretty quickly. Not so this time.
John was served the wrong dish (or at least it seemed to be a far cry from the garlic and black pepper dish he'd ordered), and our server was the most obnoxious waitress I've ever experienced. I haven't had many run-ins with wait staff, or ever been treated so poorly as by the waitress we had yesterday.
For example, I had asked the owner (who alternated serving with the nasty waitress) to please pack up my soup because I was saving room for the course, but I liked it and wanted to have it later. She brought me my soup all packed up with no issue. After I'd finished my main dish, I asked the nasty waitress to please pack up the dish, but she refused and brought me a take-out container (too small for the large dish) and a bag. I'd never been asked to pack up my own dish there before. Plus, I really didn't want to take a chance off spilling on my clothes. Meanwhile, I saw her bring out wrapped up left-overs to other patrons at another table.
I brought it to her attention and she gave me attitude and commented back. When she left me to spoon up my own food (I really should have asked for the owner, but we didn't have time to go through it), I told John that her tip was in jeapordy because the service was so lousy. We'd waited longer than anyone else in the restaurant to receive our food, been treated poorly, etc. It was hard for us since we always tip 20-25% depending on the bill. However, we needed to express our displeasure (and frankly, shock) with the service. John tipped her $1. The bill was approximately $20.
Then we left. Or so we thought.
The nasty waitress came outside shouting after us and holding the bill, insisting that John remove the small tip if he didn't like the service. Shocked at the scene, I couldn't think of a thing to say. My knight in shining armor demonstrated why he is so classy. He said, "If you don't want it, just donate it," and we walked away. She called after us, "I hope I don't see you here again."
It was bizarre and unsettling to say the least. If we weren't in a hurry to catch a movie (we wouldn't have been if they'd served us in a timely fashion like the other customers -- we ordered very easy courses: vegetable fried rice and John's chicken with garlic and black pepper), I would have walked back in there and complained to the owner.
Instead, I'm sharing this icky service experience with you. We will not be going there again. It was such a shame since it was alright before. Good thing there are a few other Thai restaurants around that we like.
I've eaten in all kinds of places in a variety of different countries and almost always have experienced good, if not reasonably friendly service. Sure, we might have caught her on an off day, but this was really bad.
Afterward, we saw Borat and had a good, hard laugh. We needed it.