And yes, I know, I probably wouldn't have much sympathy for me either if I didn't have a working fridge. However, this is my story, so I'm going to tell it because you should know if you're going to be experiencing the same thing.
OK, so the brand, spankin' new laminate floor has been in for two weeks, as of Friday the 5th (last week), and when the fridge delivery guys come, the first thing I say is, "I have stuff to put down on the floor because it's just been installed and my husband will be very upset if the floor gets scratched (so will I, but not nearly as much as John)."
The delivery guy says "We don't need that, we know what we're doing." I know, famous last words. Then, removing the old fridge, he proceeds to scratch up the brand new floor. I nearly started crying right then. But it gets worse.
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As he removes the handle to the door of the new fridge, he uses an extension to his screwdriver that promptly scratches the paint off the door. In three places.
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OK, at this point, I'm biting my lip to keep from going into hysterics and trying not to twitch as they scratch up the floor moving the new fridge into place.
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After they put it into place and I struggled not to burst into tears with them watching, the delivery guy who had done the most damage asked me how I was going to report it. This guy had the nerve to ask me to lie! He told me I should report it as having arrived damaged. I told him flatly that I'm an honest person and that the company I purchased the fridge from would know the truth.
They then left, leaving the giant fridge box and a bunch of trash out in the driveway. I didn't even know that they had until John arrived home and showed me (I hadn't seen it because it was out of view from my position in the doorway to the kitchen.
Then, I took a good look at all those scratches and the damage to the fridge door, sat down on the floor of the kitchen and wept for about 5 minutes. Then, I phoned the company from whom I bought the fridge and was on hold for about 10 minutes waiting for the salesman who sold me the fridge. Much as I tried to hold it together, I couldn't. The poor guy had to listen to my sobs as I told him what happened.
He told me to call again on Monday (today) and talk with a particular customer service agent about what happened, take lots of photos and be prepared to email them to her. After we said goodbye, I took the photos above and contacted our floor installer to have him come by on Saturday morning to give us a quote for what it would take to replace the damaged floor.
When he came by on Saturday morning, he saw the damage right away. He told us that he'd have to take up all the trim, the kickplate, all the boards to the right of the damaged boards, remove and reinstall the stove and fridge because they are to the right of the damaged boards, and reinstall the extra boards we had ordered because they had told us to buy 10% more than what we thought we would need. (We originally thought we would use the extras to do the downstairs closet. Not anymore.)
The cost he quoted is $800. So, when I talk with customer service later today, I will also send them his estimate because we shouldn't have to pay this. It's just maddening. They should have put down something!
Well, all that said, I just hope that they take responsibility for their actions and are accountable for what they did. I'll let you know what happens.
However, I'm going to be on hiatus for a bit because I begin my internship tomorrow, in addition to the rest of my school stuff. So, June's going to be tight. If I get some time, I'll check in, but more than likely, I'll see you again in early July. Details here.
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